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Through funding secured from Skillnets, the Restaurant & Hospitality Skillnet is running one day Customer Service Training courses in association with DTA Marketing.

Repeat business is the lifeblood of a restaurant. If customers are delighted with the experience they will tell their friends, return, spend more money and thank staff with tips and complements. Satisfied customers won’t notice the service and may not return. Dissatisfied customers will tell others, definitely not return and will probably complain.

To increase customer loyalty you need to ensure that the customer experience is more than what they expected. Customers must notice the difference and like it. TripAdvisor rankings are guaranteed to improve (case studies will be demonstrated).

Dates & Venues

Date Region Venue
Thursday 9th March Limerick Limerick Strand Hotel, Co. Limerick
Monday 13th March Dublin Buswells Hotel, Molesworth St, Dublin 2
Monday 10th April Galway Maldron Hotel, Sandy Road, Galway
Monday 24th April Cork Ambassador Hotel, Military Hill, Cork City
Tuesday 23rd  May Athlone Athlone Springs Hotel, Tuam Rd, Monksland, Athlone, Co. Westmeath
Thursday 25th May Limerick Radisson Blu Hotel & Spa, Limerick, Ennis Road, Burton Hill, Limerick
Tuesday 12th September Kilkenny Kilkenny Ormonde Hotel, Ormonde Street, Co. Kilkenny

Download the booking form here!

All courses run from 9.45am to 4.45pm

Topics include:-

o    Learning the difference between service and customer service

o    Attitude and behavioural change

o    Treating customers like Lifetime customers rather than Transaction customers

o    Learn how to delight customers

o    First impressions – make a lasting impression

o    Setting customer service standards that last

o    Dealing with complaints and turning dissatisfied customers into delighted customers

o    Customer journey  – identifying areas for improvement at these touch points

o    Up selling skills to maximising profits

o    Devise an Action Plan for implementation on return to the restaurant

Who is this course for?

This course is for owners / managers, supervisors and key staff who will become leaders in the restaurant and demonstrate superior customer service for others to follow. What they learn on this interactive and challenging workshop can be immediately implemented on their return. They will introduce new systems and standards and lead the way in dealing with customers. In addition, they will learn up selling skills that they can teach their colleagues and ensure the restaurant increases its turnover.

Cost: €110 per person (covers all training materials, lunch & refreshments) Non Member: €155

Book Your Place today:

Download the booking form here or call either Kim or Rebeca in the office on 01-6779901 or and e-mail info@rai.ie


“I just wanted to follow up to let you know how much I enjoyed the training on Monday in Stephen’s Green Hibernian club for the course run by RAI. It was different to any training I’ve had previously and very helpful.”  Joanna Twamley, Communications Assistant Dunne & Crescenzi (2nd Mar 2015)

Marc kept me “engaged”, he was entertaining and informative”. Lindsey Madge, Fallon & Byrne (25th Mar 2015)

“Very good upbeat session – encouraging participation” Damien Cashlin, Vagabond Tours (27th Mar 2015)


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The Restaurant and Hospitality Skillnet is funded by member companies and the Training Networks Programme, an initiative of SKillnets funded from the National Training Fund through the Department of Education and Skills. www.skillnets.ie