Looking to delight and up sell to your customers?
Our 1 day customer care course recognizes superior selling and customer culture throughout restaurants/ bars and hotels in Ireland attributing to the elimination of customer complaints, substantial increase in delighted customers, increased sales per staff member and increased profits.
Date: Tuesday 23rd January 2018
Venue: Ambassador Hotel, Cork
Time: 9.45am – 4.30pm
What is covered?
- Show value of Lifetime Customers
- How to increase sales to existing customers
- Effects of losing Customers
- Why Customers leave
- How to stop Customers leaving
- Turn dissatisfied Customers into Lifetime Customers (+ 1 books unique DTA system)
- Complaints handling
- Show that only 1 in 5 satisfied Customers return
- Show how to Delight Customers – in this restaurant
- How to motivate customers to tell their friends and return
RAI Member €110
Non Member €155