Customer Care – Cork 23rd January 2018

110.00

Our customer care course recognizes superior selling and customer culture throughout restaurants/ bars and hotels in Ireland attributing to the elimination of customer complaints, substantial increase in delighted customers, increased sales per staff member and increased profits.

Description

Looking to delight and up sell to your customers?

Our 1 day customer care course recognizes superior selling and customer culture throughout restaurants/ bars and hotels in Ireland attributing to the elimination of customer complaints, substantial increase in delighted customers, increased sales per staff member and increased profits.

Date: Tuesday 23rd January 2018

Venue: Ambassador Hotel, Cork

Time: 9.45am – 4.30pm

 What is covered?

  • Show value of Lifetime Customers
  • How to increase sales to existing customers
  • Effects of losing Customers
  • Why Customers leave
  • How to stop Customers leaving
  • Turn dissatisfied Customers into Lifetime Customers (+ 1 books unique DTA system)
  • Complaints handling
  • Show that only 1 in 5 satisfied Customers return
  • Show how to Delight Customers – in this restaurant
  • How to motivate customers to tell their friends and return

 

RAI Member €110

Non Member €155